Note: The field executive may refuse to accept the return if any of the above conditions are not met.
Return Confirmation: Once your return is received you will receive a confirmation. However, if the item does not meet the criteria required for Return of Item, your return may be declined. Please note that this confirmation is simply a confirmation of the return and not of any defect, etc. as the item has not been inspected thoroughly.
Resolution Processing: Depending on the exact issue and whether the item was sold by Techmall or by a third-party seller, final resolution after return confirmation may happen very quickly or may take longer. Situations involving relatively detailed inspections or examinations may take a longer amount of time.
Final Resolution: As soon as we reach a decision on your return, your repair, replacement, refund or exchange, it will be on its way to you. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
Defective products with manufacturer’s warranties have different policies: If a product is covered under a manufacturer’s warranty, and the product’s manufacturer has not authorized third-party repair service providers to repair their products. For these products, you may be directed to contact the manufacturer or service center to handle issues covered under the warranty and receive your repair or replacement free of charge.
Checking an Item’s Warranty
Techmall makes it easy for you to make an informed buying choice. To inspect an item’s warranty information, simply look in the ‘Product Specification’ section of the product detail/description page.
Note: Where the service center is not available in your location, you may choose to contact us for assistance. However, the following would apply;
- The cost of shipping the product to Techmall and back will be incurred by you.
- In the event the defect is not covered under the manufacturer’s warranty, you will be required to bear the cost of repair (the cost estimate will be provided by the service center and your consent will be obtained before repairs are carried out on the product).
- The returned product does not qualify for a refund or replacement from Techmall. However, the manufacturer may, or may not offer a replacement under the circumstance.
Returns Policy on third party items
Not all products on Techmall.com.ng are sold by Techmall. There are Various Third-party sellers on the Techmall marketplace, and this means more products, choices, and better pricing.
These third-party sellers choose whether or not they offer a return policy, and if they offer one, they choose how long it lasts before it expires. Therefore, the return policy for Third-party items can vary: some Third-party sellers choose 3 to 7 day return policies, while other sellers choose to offer no return policy. So please make sure you take note of the return policy of the product before you make purchase.
If something goes wrong with an eligible product sold by a Third-party store and you notify us before the return policy set by the seller expires, we will help you to reach a satisfactory resolution such as a return for replacement, exchange, or refund. However, if the return policy set by a seller has expired, Techmall’s ability to help you may be limited. (In this development, you may have to negotiate a resolution directly with the seller, we’ll try to help if we can.)
For change requests on items that are not defective but approved for return by the seller, you will be entitled to a replacement, exchange or voucher refund.
Delivery with Services
Returns or exchanges for items purchased from a third-party seller that provided a Delivery with Service (in-home unpacking, installation, assembly, etc.) have to be scheduled by the seller. During the scheduled return pick-up, the seller will uninstall or disassemble, and then pick up the item. All sellers participating in the Delivery with Services program are required to support scheduled return pickups or exchanges. If a Delivery with Services item is missing parts or damaged through customer misuse, the customer may be charged a restocking fee based on the condition of the product.
When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you’ve had the item and how the item was purchased