How do I pay for an item on Techmall?
For your convenience, Techmall offers multiple payment methods. Whatever your choice, you can be rest assured that Techmall is working to keep your transaction safe. Please find below the list of available payment methods:
- Pay on Delivery with cash or card via POS
- Credit/Debit Card
- Bank transfer
You can find details of these payment methods at the final step of checkout.
What is Pay on Delivery (PoD)?
PoD stands for Pay on Delivery. With PoD, you can pay in cash or with a valid naira bank card to the delivery agent upon receipt of your order.
NOTE: Some products, regions or pickup stations may not be available for PoD. You will be notified at checkout if your location or item falls within this category.
How do I pay with my Debit / Credit Card?
At the end of the checkout, choose Credit / Debit Card as your preferred payment option and follow the steps after confirming your purchase. Make sure that your bank has activated your Credit Card for online payments.
Does it matter if I pay online at checkout or pay on delivery?
We go all-out to make shopping online with us as stress-free and convenient as possible and one of the ways we enjoy to do this is by giving you the choice of how to pay for your order.
Paying Online at Checkout: When you pay online at checkout, Techmall/MasterCard holds your payment (temporarily) & we don’t release it to the seller until you have had a chance to bring up any issues. By paying with ATM/Debit card, or internet banking, Techmall can protect you 100% with our Buyer Protection program. When you’re covered by our Buyer Protection program, you can shop with complete confidence and ultimate peace of mind: if something goes wrong, we help make it right with a refund, repair, or replacement.
Paying on Delivery: You can choose to Pay on Delivery (POD) in Lagos. If you are situated in any other state in the country, you simply pay the courier with cash or with your ATM/Debit card when your order is delivered. Please note that if you pay on delivery, Techmall may not be able to protect you under the Buyer Protection program since Techmall may not have the money paid. Please also note that, for deliveries over ₦100,000, you may only be able to pay with a POS machine on delivery. Finally, even if you choose POD, you may be required to prepay for orders over ₦200,000.
Why can’t I see the option for Pay On Delivery at checkout?
It could be one of the few issues listed below:
- Your total cart value is under ₦1,000.
- Your delivery option (Location or Pickup Station) is not eligible for Pay On Delivery.
- Pay on Delivery is currently disabled on your account.
Why is the Pay on Delivery disabled on my account?
Our system has flagged your account as being associated with an unusual number of cancelled / rejected orders and for this reason, the Pay on Delivery option is currently disabled on your account.
How can I activate the Pay on Delivery option on my account?
Pay on delivery will be activated on your account when we are able to successfully deliver your next two orders.
Who do I complain to if I was flagged wrongly?
Please contact us on from 8am – 6pm on Mondays to Fridays and 10am – 4pm on Weekends and Public holidays and we will look into individual cases thoroughly.
How many cards can I save on Techmall?
You can save up to 10 cards using the ‘Save Card’ option.
I typed an incorrect card number by mistake when adding my card. How do I correct it?
If you type an incorrect card number, name or card expiry date, you can delete the card by clicking on ‘Remove this card’. You can then add the card again with the correct details.
What is my card number, expiration date, and CVV/security Code?
When paying with Debit / Credit card on Techmall, we will ask you for your 16-digit Card number and expiry date and CVV (Card Verification Value)/Security Code. Please note that Techmall doesn’t save your card information (unless you specify) or CVV information and you will be asked to enter it each time you make a purchase on Techmall.com.ng.
Why was my Credit/Debit Card declined?
If you experience trouble completing payment through debit/credit card, first thing to do is to make sure that your card is activated for online payments and also that you have enough funds/limit to complete the transaction. Your bank can help you verify these details.
Some cards issued outside Nigeria are also not supported on Techmall and may be declined. Remember that you can complete your order through Pay on Delivery and pay at your doorstep or through other available mode(s) of payment (except for some very specific regions and pickup stations, as well as for products shipped from oversea).
What steps does Techmall take to prevent card fraud?
Fraud detection and prevention are very important to us. We take necessary steps to ensure that transactions are genuine and that our customer’s details are completely secure. Customer shopping activity/behavior as well as Online payments are monitored continuously for suspicious activity and some transactions are verified manually if we feel that it is not authorized by the owner of the card.
Can I use two methods of payment when ordering online?
Sorry, we only accept one payment method per order.
Does Techmall offer payment in installments?
Sorry, we don’t offer payment in installments at this moment.
Which currencies does Techmall Business accept?
Techmall Business is a Nigerian based online shopping platform and so we only accept Naira.