Yes, it’s necessary to log into your Techmall account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security. You’ll have access to a personalized shopping experience including recommendations and quicker check-out.
To create an account on Techmall, click here. After the page is done loading, select “Create an account” on the page.
After you create your Techmall account and sign in, we made it easy to control your shopping experience on Techmall by visiting the following sections:
My Profile: You can update your name, contact details (phone/address), and subscribe to the Techmall newsletter.
My Orders: You can view past and existing orders and take actions including tracking an order, and more.
To add your billing and shipping addresses to your account;
To make sure that your account is always secure, multiple email addresses cannot be added. However, you can replace your current email address with a new one anytime from Account.
Your email address helps us provide timely information to you about your order. It also acts as your username and is important to log in.
Shopping on Techmall is quite easy!
Once your order is placed, we will either automatically confirm it by notifying you via email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact our Customer Service Call Center on 08036649000 or [email protected] a few hours after your order placement.
Shopping on Techmall, you might come across a couple of items you would like to view later. Simply log into your account and click on the heart shape on the image in the product page. This would save the item to your favorites. Now, you can access the product anytime you come back too shop by simply visiting ‘My Favorites’ in your account.
If you are having trouble placing products in your cart, please make sure that you have made all relevant size and color selections. If you still have problems, this may mean that the item you are trying to buy is sold out. Contact our Customer Service Support Team on 08036649000 or [email protected]
You can start by clicking on a category name from the category menu on the left side of the website. This shows all the products we have within that category. If you know what you are looking for, just type the name of the product or brand in our search bar at the top of the page and click Search.
It is advised that you check what other customers have said about a product before you buy. Look out for the number of yellow stars next to the picture of the product. Also, click on the number shown next to the stars to see what other customers had to say. And if in any case there are no reviews or stars yet, feel free to leave yours.
It is important to note that free installation is not offered unless specified in the product description. Be sure to check the product description of products to get more details about installation. In case of doubt, do not hesitate to contact our Customer Service Call Center at 08036649000 or [email protected]
NEW: Your order has been received and is being processed.
PAYMENT PENDING AUTHORIZATION: Your order has been logged and we are waiting for authorization from the payment gateway.
PAYMENT AUTHORIZED, ORDER UNDER PROCESSING: Authorization has been received from the payment gateway and your order is being processed by the seller.
SHIPPED: Your order has been marked as shipped and is on its way to you.
DELIVERED: Your order has been delivered and awaiting your confirmation. (After 3 days, this status may automatically update to “Delivery Confirmed” unless you state otherwise.)
DELIVERY CONFIRMED: Your order has been delivered.
DELIVERY DISPUTE: You have requested cancellation of an order that has been shipped.
CANCELLED: The order has been cancelled.
Once your order has been placed successfully, you would receive an SMS and Email for confirmation. Also we would notify you as soon as your item(s) have been shipped.
Please contact our Customer Service Team on 08036649000 or [email protected] so we can help you to resolve the issue.
We will send you regular updates about the status of your order via emails and SMS after your order has left our warehouse and is on its way to you.
We do our best to get your orders delivered by the date listed on the product page. You can find more information about our delivery here. We also offer a premium delivery service called Techmall Express, although at an extra cost but totally worth it.
If you are yet to receive an email that your order has been shipped, you can simply cancel your order by contacting our Customer Service Call Center on 08036649000 or [email protected]
Alternatively, you can make your cancellation instantly online by;
Note: If your order has already been shipped you will not be able to cancel it, but still potentially be able to return it immediately (Check out our Return Policy for detailed information).
We do our best to deliver on time. If in some exceptional case we are late, we will then inform you proactively. Please check your email & messages for updates, as a new delivery schedule will be shared with you. In case of doubt, do not hesitate to contact our Customer Support Team on 08036649000 or [email protected]. You can also follow your order’s progress by tracking it.
A hard copy of the invoice will always be sent along with your order. If you have not received an invoice, contact our Customer Service Support Team on 08036649000 or [email protected] and we will send it to you.
Orders are usually shipped within 1-2 business days before the delivery date so that they reach you on time. In case your order hasn’t been shipped within this time please contact our Customer Service Support Team on 08036649000 or [email protected] so that we can look into it.
The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery. You can check your SMS for more details on when the courier service will try to deliver again. And if in any case our newly scheduled date will not work for you, kindly contact Customer Service Support Team on 08036649000 or [email protected] to reschedule your delivery.
Note: Missing your delivery twice entails you picking up your order from our service center personally. Kindly contact Customer Service Support Team on 08036649000 or [email protected] for more details.
There are NO hidden charges when you make a purchase on Techmall.com.ng. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
Delivery charges are not hidden charges and are charged accordingly, depending on the weight of the product and the distance of the delivery destination.
For your convenience, Techmall offers multiple payment methods. Whatever your choice, you can be rest assured that Techmall is working to keep your transaction safe. Please find below the list of available payment methods:
You can find details of these payment methods at the final step of checkout.
PoD stands for Pay on Delivery. With PoD, you can pay in cash or with a valid naira bank card to the delivery agent upon receipt of your order.
NOTE: Some products, regions or pickup stations may not be available for PoD. You will be notified at checkout if your location or item falls within this category.
At the end of the checkout, choose Credit / Debit Card as your preferred payment option and follow the steps after confirming your purchase. Make sure that your bank has activated your Credit Card for online payments.
We go all-out to make shopping online with us as stress-free and convenient as possible and one of the ways we enjoy to do this is by giving you the choice of how to pay for your order.
Paying Online at Checkout: When you pay online at checkout, Techmall/MasterCard holds your payment (temporarily) & we don’t release it to the seller until you have had a chance to bring up any issues. By paying with ATM/Debit card, or internet banking, Techmall can protect you 100% with our Buyer Protection program. When you’re covered by our Buyer Protection program, you can shop with complete confidence and ultimate peace of mind: if something goes wrong, we help make it right with a refund, repair, or replacement.
Paying on Delivery: You can choose to Pay on Delivery (POD) in Lagos. If you are situated in any other state in the country, you simply pay the courier with cash or with your ATM/Debit card when your order is delivered. Please note that if you pay on delivery, Techmall may not be able to protect you under the Buyer Protection program since Techmall may not have the money paid. Please also note that, for deliveries over ₦100,000, you may only be able to pay with a POS machine on delivery. Finally, even if you choose POD, you may be required to prepay for orders over ₦200,000.
It could be one of the few issues listed below:
Our system has flagged your account as being associated with an unusual number of cancelled / rejected orders and for this reason, the Pay on Delivery option is currently disabled on your account.
Pay on delivery will be activated on your account when we are able to successfully deliver your next two orders.
Please contact us on from 8am – 6pm on Mondays to Fridays and 10am – 4pm on Weekends and Public holidays and we will look into individual cases thoroughly.
You can save up to 10 cards using the ‘Save Card’ option.
If you type an incorrect card number, name or card expiry date, you can delete the card by clicking on ‘Remove this card’. You can then add the card again with the correct details.
When paying with Debit / Credit card on Techmall, we will ask you for your 16-digit Card number and expiry date and CVV (Card Verification Value)/Security Code. Please note that Techmall doesn’t save your card information (unless you specify) or CVV information and you will be asked to enter it each time you make a purchase on Techmall.com.ng.
If you experience trouble completing payment through debit/credit card, first thing to do is to make sure that your card is activated for online payments and also that you have enough funds/limit to complete the transaction. Your bank can help you verify these details.
Some cards issued outside Nigeria are also not supported on Techmall and may be declined. Remember that you can complete your order through Pay on Delivery and pay at your doorstep or through other available mode(s) of payment (except for some very specific regions and pickup stations, as well as for products shipped from oversea).
Fraud detection and prevention are very important to us. We take necessary steps to ensure that transactions are genuine and that our customer’s details are completely secure. Customer shopping activity/behavior as well as Online payments are monitored continuously for suspicious activity and some transactions are verified manually if we feel that it is not authorized by the owner of the card.
Sorry, we only accept one payment method per order.
Sorry, we don’t offer payment in installments at this moment.
Techmall Business is a Nigerian based online shopping platform and so we only accept Naira.
If you recently received your order and find out something is wrong, please contact us on 08036649000 or [email protected] and provide details as soon as possible.
Depending on the exact issue and whether you paid before delivery or paid on delivery, different resolutions can occur. But whatever the case may be, Techmall will offer support and will try to work with the seller to offer a resolution as quickly as possible, in form of repair, replacement, refund upon return, instant refund, or other form of compensation as applicable.
However please note that returns or replacements may not be available in the following cases:
Because the item you received was as described and in good condition, Techmall may be limited in providing a resolution without the cooperation of the seller.
Techmall provides you with chance to return your product within 7 days after delivery. If you have warranty on your product, potential issues may be covered under the warranty after the 7-day return window has elapsed.
If a warranty is offered on a product, the warranty period will be displayed on the right side of the product page, just beneath the features list. If a product is sold by multiple vendors, the warranty period offered by each vendor will be displayed to the right of Seller name alongside their replacement/return policy. If you have further questions, please contact our Customer Service Call Center at 08036649000 or [email protected].
Please refer to the manufacturer (or service center) details on the warranty card included with your product. If there is no warranty card, please check the user manual or product packaging for more details. Do not hesitate to contact our Customer Service Call Center 08036649000 or [email protected] so we can help you resolve the issue.
Warranty terms for products may change from time to time, but the warranty on your item as at when you bought it still stands no matter the changes.
Please get in touch with our Customer Service Team at 08036649000 or [email protected] so we can help you to resolve the issue.
Please get in touch with our Customer Service Team at 08036649000 or [email protected] so we can help you to resolve the issue.
Warranty terms for a product may change over time. Rest assured, you will be entitled to the terms listed on the warranty card at the time of purchase.
The warranty for your product should start from the date of order. Please contact our Customer Service Team at 08036649000 or [email protected] if this is not the case.
Please always follow the instructions written on the warranty card provided by the brand.
Even if you’ve lost your warranty card, you can still claim warranty by presenting your Techmall purchase invoice at any authorized service center.
Delivery timelines vary depending on your location and your selected product.
You can request for your order to be delivered to a different address within the same region or city, before your order is shipped. Please contact our Customer Service Team at 08036649000 or [email protected] for more information. If you want to change the shipping address to a different region or city, we will have to cancel and re-order your original order.
You should always refuse to accept any open package, as we will not accept returns for unsealed products (unless for defective reason). If you do accept such a package by mistake or find out it has been tampered with, please get in touch with our Customer Service Team at 08036649000 or [email protected]
Yes, our delivery person will contact you to confirm your availability and exact location.
Delivery charges are the costs undertaken by Techmall and our logistics partners to bring your ordered item(s) to your doorstep.
If your order consists of items from more than one seller, your items will arrive separately. If your order consists of items from a single seller, your items may arrive together or separately. If your orders arrive separately, be rest assured that the remaining item(s) will be delivered shortly.
Items sourced from different sellers are shipped separately to make sure that there is no delay in fulfilment of your order. Be rest assured that you will get all your items within the delivery period stated on the product pages of those items.
Yes! Your parcel can be delivered to any address convenient for you. Just enter your preferred address as your ‘shipping address’ during checkout.
Techmall delivers all across Nigeria through external logistics partners.
Yes, this option can be chosen at the checkout step. You will be notified when your item would be ready, so you can come for pick up.
Please be informed that once your order is ready for pickup, you will have 7 days maximum to pick up your item. After 7 days the item would be sent back to our warehouse and your order would also be cancelled.
No, we do not provide international delivery.
No need to worry. We will help you replace your order at no extra cost.
After your order is delivered, make sure your items are as described and are not defective. If you notice any significant issues, please get in touch with our Customer Service Team at 08036649000 or [email protected] and provide necessary details as soon as possible.
You should also rate and review your transaction, by doing so you can help other buyers make good buying decisions.
If you think that your Intellectual Property Right has been infringed in any way, you can kindly send us an email to [email protected]
We take security very seriously at Techmall. If you’re a technology expert & you have found an issue which has a real world impact, you can report it to [email protected] with the following details:
