Frequently Asked Questions…

Getting Started

Is it necessary to have an account to shop on Techmall?

Yes, it's necessary to log into your Techmall account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security. You'll have access to a personalized shopping experience including recommendations and quicker check-out.

Why do I see different prices for the same product?

Techmall operates a large online market place that supports many different sellers most of which are competing with the same product for patronage. In other words, it is very possible you see different prices for the same product, this is because they are listed by different Sellers to provide you with a variety of product and price options and value for your money

Are the prices on Techmall negotiable?

Techmall has thousands of sellers who offer you the best prices and deals. So, even though the prices of items on our platform are non-negotiable, you are spoilt with a myriad of price offers.

How do I know which sellers to trust?

All sellers on Techmall have gone through a series of verification processes to make sure they are safe and worthy of your trust. Asides these measures, we constantly monitor seller behavior and take special note of the reviews and ratings you leave for our sellers, which could also serve as a form of verification. In addition, there’s our “Verified seller” badge attached to individual sellers when u search for items they sell on the website. Learn more at our Buyer’s protection page

My Account

How can I sign-up as a customer on Techmall

Start by clicking "Hello Guest, sign in " and then sign up in the top right corner of your screen.

You will then be asked to provide some basic information.

When you have provided the required information, click submit to finish the sign-up process.

We will then send you an email to welcome you to Techmall.

To create an account on Techmall, click here

What can I do once I sign into my Techmall account?

After you create your Techmall account and sign in, we make it easy to control your shopping experience on Techmall by visiting the following sections:

My Profile: You can update your name, contact details (phone/address), and subscribe to the Techmall newsletter.

My Orders: You can view past and existing orders and take actions including tracking an order, messaging the seller, and more.

My Favourites: You can view items you've saved to view later.

How can I add a new delivery address to my account?

If you want to add an additional delivery address to your account;

Click Your Account in the top right corner of your screen (if you are logged in you would see your name there).

Now click Address Book in the left side of the screen.

Click on Add a New Address, enter the details of the new address and click on Save this Address.

Can I add multiple email addresses to login to my account?

To make sure that your account is always secure, multiple email addresses cannot be added. However, you can replace your current email address with a new one anytime from "Your Account".

Why do I need to provide my email address to sign up?

Your email address helps us provide timely information to you about your order. It also acts as your username and is important to log in.

How can I change the password of my account?

Click Your Account in the top right corner of your screen (if you are logged in you would see your name there).

In the contact details box, click change Password

Enter the required information and click "Submit"

I have forgotten the password to my account. How do I access it?

Click Your Account and then Login in the top right side of your screen.

Enter your registered email address and click Proceed.

Now click the Forgot your Password button to get an email on your registered account with instructions on how to set a new password.

Or simply click here and submit your email address. We'll send you a link to change your password.

How can I deactivate my account?

There is absolutely no harm in leaving your account with us dormant instead of outright deactivating it, so that you can still come back to us seamlessly whenever you want like you never left. However, if you still want to deactivate your account please contact our Customer Service Center at 08036649000 or help@techmall.com.ng

Would my account be deactivated if I don't use it for a long time?

We would never deactivate your account unless you request it, or for exceptional cases of customers with very high repeated order rejection rate and repeated issues of fraud.

Shopping on Techmall

How to shop on Techmall?

Shopping on Techmall is quite easy!

  • Register an account or Login into your existing account by entering your email and password
  • Once you have found the product(s) you want to buy, just follow the steps below:
  • Click on the 'Buy Now' button
  • Enter your shipping/billing information
  • Choose your preferred payment option
  • Click on 'Confirm order' to complete your order

Once your order is placed, we will either automatically confirm it by notifying you via email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact our Customer Service Call Center on 08036649000 or help@techmall.com.ng a few hours after your order placement.

How do I save items to view later?

Shopping on Techmall, you might come across a couple of items you would like to view later. Simply log into your account and click on the heart shape on the image in the product page. This would save the item to your favorites. Now, you can access the product anytime you come back too shop by simply visiting ‘My Favorites’ in your account.

Why am I having trouble placing products in the cart?

If you are having trouble placing products in your cart, please make sure that you have made all relevant size and color selections. If you still have problems, this may mean that the item you are trying to buy is sold out. Contact our Customer Service Support Team on 08036649000 or help@techmall.com.ng

Products

How can I find the right product on Techmall?

You can start by clicking on a category name from the category menu on the left side of the website. This shows all the products we have within that category. If you know what you are looking for, just type the name of the product or brand in our search bar at the top of the page and click Search.

How can I check reviews/ratings of a product before buying?

It is advised that you check what other customers have said about a product before you buy. Look out for the number of yellow stars next to the picture of the product. Also, click on the number shown next to the stars to see what other customers had to say. And if in any case there are no reviews or stars yet, feel free to leave yours

How do I know if a product comes with free installation?

It is important to note that free installation is not offered unless specified in the product description. Be sure to check the product description of products to get more details about installation. In case of doubt, do not hesitate to contact our Customer Service Call Center at 08036649000 or help@techmall.com.ng

Orders

What are meaning of the different order statuses?

NEW: Your order has been received and is being processed.
PAYMENT PENDING AUTHORIZATION: Your order has been logged and we are waiting for authorization from the payment gateway.
PAYMENT AUTHORIZED, ORDER UNDER PROCESSING: Authorization has been received from the payment gateway and your order is being processed by the seller.
SHIPPED: Your order has been marked as shipped and is on its way to you.
DELIVERED: The merchant has marked your order as delivered awaiting your confirmation. (After 3 days, this status may automatically update to "Delivery Confirmed" unless you state
otherwise.) DELIVERY CONFIRMED: Your order has been delivered.
DELIVERY DISPUTE: You have requested cancellation of an order that has been shipped.
CANCELLED: The order has been cancelled

How do I know my order has been confirmed?

Once your order has been placed successfully, you would receive an SMS and Email for confirmation. Also we would notify you as soon as your item(s) have been shipped along with the tracking number(s) for your shipments.

My payment was processed successfully but I didn't get any order confirmation. What should I do?

Please contact our Customer Service Team on ​08036649000 or help@techmall.com.ng so we can help you to resolve the issue.

How can I track my order?

We will send you regular updates about the status of your order via emails and SMS after your order has left our warehouse and is on its way to you. You can also track its status by entering your tracking number on https://www.techmall.com.ng/track/. You can also track your order by visiting Track My Order and entering your order number (T############).

How quickly can I get my order?

If you are yet to receive an email that your order has been shipped, you can simply cancel your order by ​contacting our Customer Service Call Center​ on 08036649000 or help@techmall.com.ng Alternatively, you can make your cancellation instantly online by; signing into your account, visiting ‘My Orders’ clicking the button to cancel your order.

Note: If your order has already been shipped you will not be able to cancel it, but still potentially be able to return it immediately (Check out our Return policy for detailed information).

My order is delayed, what should I do?

We do our best to deliver on time. If in some exceptional case we are late, we will then inform you proactively. please check your email & messages for updates, as a new delivery schedule will be shared with you. In case of doubt, do not hesitate to contact our Customer Support Team on​ 08036649000 or help@techmall.com.ng. You can also follow your order's progress by tracking it.

I haven't received the invoice for my order. What do I do?

A hard copy of the invoice will always be sent along with your order. If you have not received an invoice, contact our Customer Service Support Team on 08036649000 or help@techmall.com.ng and we will send it to you.

What should I do if my order is approved but hasn't been shipped yet?

Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Service Support Team on 08036649000 or help@techmall.com.ng so that we can look into it.

I missed the delivery of my order today. What should I do?

The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery. You can check your SMS for more details on when the courier service will try to deliver again. And if in any case our newly scheduled date will not work for you, kindly contact Customer Service Support Team on 08036649000 or help@techmall.com.ng to reschedule your delivery.

Note: missing your delivery twice entails you picking up your order from our service center personally. Kindly contact Customer Service Support Team on 08036649000 or help@techmall.com.ng for more details.

Are there any hidden costs (sales tax, etc.) on items sold by Sellers on Techmall?

There are NO hidden charges when you make a purchase on Techmall.com.ng. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay. Delivery charges are not hidden charges and are charged accordingly, depending on the weight of the product and the distance of the delivery destination.

Payment

How do I pay for an item on Techmall?

For your convenience, Techmall offers multiple payment methods. Whatever your choice, you can be rest assured that Techmall is working to keep your transaction safe. Please find below the list of available payment methods:

Pay on Delivery with cash or card via POS

Credit/Debit Card

Bank transfer


You can find details of these payment methods at the final step of checkout.

What is Pay on Delivery (PoD)?

PoD stands for Pay on Delivery. With PoD, you can pay in cash or with a valid naira bank card to the delivery agent upon receipt of your order. NOTE: Some products, regions or pickup stations may not be available for PoD. You will be notified at checkout if your location or item falls within this category.

How do I pay with my Debit / Credit Card?

At the end of the checkout, choose Credit / Debit Card as your preferred payment option and follow the steps after confirming your purchase. Make sure that your bank has activated your Credit Card for online payments

Does it matter if I pay online at checkout or pay on delivery?

We go all-out to make shopping online with us as stress-free and convenient as possible and one of the ways we enjoy to do this is by giving you the choice of how to pay for your order.
Paying Online at Checkout: When you pay online at checkout, Techmall/MasterCard holds your payment (temporarily) & we don't release it to the seller until you have had a chance to bring up any issues. By paying with ATM/Debit card, or internet banking, Techmall can protect you 100% with our Buyer Protection program. When you're covered by our Buyer Protection program, you can shop with complete confidence and ultimate peace of mind: if something goes wrong, we help make it right with a refund, repair, or replacement.
Paying on Delivery: You can choose to Pay on Delivery (POD) in Lagos. If you are situated in any other state in the country, you simply pay the courier with cash or with your ATM/Debit card when your order is delivered. Please note that if you pay on delivery, Techmall may not be able to protect you under the Buyer Protection program since Techmall may not have the money paid. Please also note that, for deliveries over N100,000, you may only be able to pay with a POS machine on delivery. Finally, even if you choose POD, you may be required to prepay for orders over N200,000.

Why can't I see the option for Pay On Delivery at checkout?

It could be one of the few issues listed below:


You have in your cart a "shipped by overseas item or a digital product (ex: ticket, coupons).

Your total cart value is under N1,000.

Your delivery option (Location or Pickup Station) is not eligible for Pay On Delivery.

Pay on Delivery is currently disabled on your account.

Why is the Pay on Delivery disabled on my account?

Our system has flagged your account as being associated with an unusual number of cancelled / rejected orders and for this reason, the Pay on Delivery option is currently disabled on your account

Pay on delivery will be activated on your account when we are able to successfully deliver your next two orders

Who do I complain to if I was flagged wrongly?

Please contact us on from 8am - 6pm on Mondays to Fridays and 10am - 4pm on Weekends and Public holidays and we will look into individual cases thoroughly.

How many cards can I save on Techmall?

You can save up to 10 cards using the 'Save Card' option.

I typed an incorrect card number by mistake when adding my card. How do I correct it?

If you type an incorrect card number, name or card expiry date, you can delete the card by clicking on 'Remove this card'. You can then add the card again with the correct details.

What is my card number, expiration date, and CVV/security Code?

When paying with Debit / Credit card on Techmall, we will ask you for your 16-digit Card number and expiry date and CVV (Card Verification Value)/Security Code. Please note that Techmall doesn't save your card information (unless you specify) or CVV information and you will be asked to enter it each time you make a purchase on Techmall.com.ng.

Why was my Credit/Debit Card declined?

If you experience trouble completing payment through debit/credit card, first thing to do is to make sure that your card is activated for online payments and also that you have enough funds/limit to complete the transaction. Your bank can help you verify these details.


Some cards issued outside Nigeria are also not supported on Techmall and may be declined. Remember that you can complete your order through Pay on Delivery and pay at your doorstep or through other available mode(s) of payment (except for some very specific regions and pickup stations, as well as for products shipped from oversea).

Should I pay to a seller's personal/individual account?

No. If a seller asks you to pay directly into his/her personal bank account before you receive your order, please contact trustandsafety@techmall.com.ng to verify before making such payment. Please do not make payments to any bank account outside the Techmall 's corporate accounts listed at the point of checkout.

What steps does Techmall take to prevent card fraud?

Fraud detection and prevention are very important to us. We take necessary steps to ensure that transactions are genuine and that our customer's details are completely secure. Customer shopping activity/behavior as well as Online payments are monitored continuously for suspicious activity and some transactions are verified manually if we feel that it is not authorized by the owner of the card.

Can I use two methods of payment when ordering online?

Sorry, we only accept one payment method per order.

Does Techmall offer payment in installments?

Sorry, we don't offer payment in installments at this moment.

Which currencies does Techmall accept?

Techmall is a Nigerian based online shopping platform and so we only accept Naira.

Returns

Something went wrong with my order, what can I expect?

If you recently received your order and find out something is wrong, please contact us on 08036649000 or help@techmall.com.ng and provide details as soon as possible.

Depending on the exact issue and whether you paid before delivery or paid on delivery, different resolutions can occur. But whatever the case may be, Techmall will offer support and will try to work with the seller to offer a resolution as quickly as possible, in form of repair, replacement, refund upon return, instant refund, or other form of compensation as applicable.


However please note that returns or replacements may not be available in the following cases:


Damages due to misuse of product

Products with tampered or missing serial / UPC numbers

Any damage / defect which are not covered under the manufacturer's warranty

Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered;

Items with No Returns policy e.g. Software.



What if I want to return an item that is not defective or damaged?

Because not all products on the website are sold by Techmall, the seller of the item you wish to return will need to provide an approval for your request to be accepted. Because the item you received was as described and in good condition, Techmall may be limited in providing a resolution without the cooperation of the seller.

Warranty

How do I know if a product comes with warranty?

Techmall provides you with chance to return your product within 7 days after delivery. If you have warranty on your product, potential issues may be covered under the warranty after the 7-day return window has elapsed.


If a warranty is offered on a product, the warranty period will be displayed on the right side of the product page, just beneath the features list. If a product is sold by multiple vendors, the warranty period offered by each vendor will be displayed to the right of Seller name alongside their replacement/return policy. If you have further questions, please contact our Customer Service Call Center at 08036649000 or help@techmall.com.ng

Where are the Warranty Service Centers?

Please refer to the manufacturer (or service center) details on the warranty card included with your product. If there is no warranty card, please check the user manual or product packaging for more details. Do not hesitate to contact our Customer Service Call Center 08036649000 or help@techmall.com.ng so we can help you resolve the issue.

I see that the warranty terms for my product have changed on Techmall from when I bought the product. Will this affect my warranty?

Warranty terms for products may change from time to time, but the warranty on your item as at when you bought it still stands no matter the changes.

I ordered a product with warranty but I did not get a warranty card with my product, how can I get warranty?

Please get in touch with our Customer Service Team at 08036649000 or help@techmall.com.ng so we can help you to resolve the issue.

What should I do if there is a difference in the warranty mentioned on Techmall & the physical warranty card I got?

Please get in touch with our Customer Service Team at 08036649000 or help@techmall.com.ng so we can help you to resolve the issue.

There is a mismatch in warranty terms between Techmall and the brand website. What am I eligible for?

Warranty terms for a product may change over time. Rest assured, you will be entitled to the terms listed on the warranty card at the time of purchase.

From when is the warranty for my product applicable?

The warranty for your product should start from the date of order. Please contact our Customer Service Team at 08036649000 or help@techmall.com.ng if this is not the case.

Should I register the product with the brand to get warranty for my product?

Please always follow the instructions written on the warranty card provided by the brand.

I lost my warranty card. How can I get warranty?

Even if you've lost your warranty card, you can still claim warranty by presenting your Techmall purchase invoice at any authorized service center.

Delivery

How long does it take to receive my product?

Delivery timelines vary depending on your location and your selected product.

Can I change my shipping address after I have placed my order?

You can request for your order to be delivered to a different address within the same region or city, before your order is shipped. Please contact our Customer Service Team at 08036649000 or help@techmall.com.ng for more information.
If you want to change the shipping address to a different region or city, we will have to cancel and re-order your original order.

I found the package open and the product seal broken on delivery. What should I do?

You should always refuse to accept any open package, as we will not accept returns for unsealed products (unless for defective reason). If you do accept such a package by mistake or find out it has been tampered with, please get in touch with our Customer Service Team at 08036649000 or help@techmall.com.ng

Will somebody contact me before delivering the package to my location?

Yes, our delivery person will contact you to confirm your availability and exact location.

What are delivery charges?

Delivery charges are the costs undertaken by Techmall and our logistics partners to bring your ordered item(s) to your doorstep.

Will all of the items in my order arrive in a single package?

If your order consists of items from more than one seller, your items will arrive separately. If your order consists of items from a single seller, your items may arrive together or separately. If your orders arrive separately, be rest assured that the remaining item(s) will be delivered shortly.

I ordered multiple items but I have received only one item so far. What's going on?

Items sourced from different sellers are shipped separately to make sure that there is no delay in fulfilment of your order. Be rest assured that you will get all your items within the delivery period stated on the product pages of those items

Can my parcel be delivered to an office address?

Yes! Your parcel can be delivered to any address convenient for you. Just enter your preferred address as your 'shipping address' during checkout.

Does Techmall deliver outside Lagos?

Techmall delivers all across Nigeria through external logistics partners.

Can I pick up my item instead of having it delivered?

Yes, this option can be chosen at the checkout step. You will be notified when your items arrive at the pickup station you chose, so you can come for pick up.


Please be informed that once available at this pickup station you will have 7 days maximum to pickup your item. After 7 days the item would be sent back to the Seller and your order, cancelled

Does Techmall deliver internationally?

No, we do not provide international delivery.

My parcel has been reported missing. What now?

Please always follow the instructions written on the warranty card provided by the brand.

What should I do after my order is delivered?

After your order is delivered, make sure your items are as described and are not defective. If you notice any significant issues, please get in touch with our Customer Service Team at 08036649000 or help@techmall.com.ng and provide necessary details as soon as possible.


You should also rate and review your transaction, by doing so you can help other buyers make good buying decisions.

Selling on Techmall

Why should I sell on Techmall ?

Techmall is one of Nigeria’s leading online platform for IT products. With lots of visits from both individuals and companies every month, it gives you access to sell and deliver goods to cities and towns all over Nigeria.


To learn more about selling on Techmall and register as a seller, please visit the Sell on Techmall page.

How do I register myself as a seller on Techmall?

If you sell new and genuine products, you can register yourself immediately by visiting www.techmall.com.ng/sell-on-techmall and filling out a brief form. Within 3 business days, someone from our team will get in touch with you to guide you through the rest of the process.

Who can sell on Techmall?

If you sell new and genuine products that fall within any of our product categories, you can sell on Techmall. Click here to find out more.

What are the charges for selling on Techmall?

Listing products on Techmall Sellers Platform is absolutely free! We do not charge you anything for listing your products on our platform. However, you pay a small commission for whatever you sell via Techmall. You can get to know our current commission rates for your product category by clicking here

Security

How do I report a listing infringement?

If you think that your Intellectual Property Right has been infringed by any of our sellers, you can send us an email to help@techmall.com.ng

If I have found a security Bug/Vulnerability/Issue what should I do?

We take security very seriously at Techmall. If you're a technology expert & you have found an issue which has a real world impact, you can report it to help@techmall.com.ng with the following details:

Steps to reproduce the bug/issue.

Your web browser/mobile browser's name or app and version.

Screenshot/screencast (if any)